Refund Policy
We stand behind our business planning services with a clear, fair refund policy designed
to protect your interests while maintaining service quality standards.
Our Commitment to Client Satisfaction
At Scyfyn AG, we believe in transparency and fairness when it comes to refunds. Our
policy reflects our confidence in our business planning services while acknowledging that
sometimes circumstances change. We've structured our refund process to be straightforward
and respectful of both your investment and our professional commitments.
30-Day Evaluation Period
You have 30 days from service initiation to request a refund if our business planning
approach doesn't meet your expectations. This gives you adequate time to evaluate our
methodology and determine if we're the right fit for your business needs.
Service Completion Standards
Refund eligibility depends on service delivery milestones. If we fail to deliver
agreed-upon business plan components within specified timeframes, you're entitled to
partial or full refunds based on completed work percentage.
Refund Process Timeline
1
Submit Refund Request
Contact us at info@skyfyn.org with your refund request. Include your project
details, reasons for the request, and any documentation related to service delivery
issues. We respond to all refund requests within 48 hours during business days.
2
Review and Assessment
Our team reviews your case within 5-7 business days. We examine service delivery
records, project milestones completed, and communication history. During this
period, we may contact you to discuss concerns and explore resolution options
beyond refunds.
3
Decision and Processing
Once approved, refunds are processed within 10-14 business days. Bank transfers
typically take 3-5 additional business days to appear in your account. Credit card
refunds may take 5-10 business days depending on your financial institution's
processing times.
4
Confirmation and Follow-up
You'll receive written confirmation once the refund is initiated, including
transaction reference numbers and expected completion dates. We follow up to ensure
you've received the funds and address any banking delays that might occur.
Questions About Refunds?
Our client service team is available to discuss refund eligibility, process timelines, or
address concerns about service delivery. We prefer resolving issues through direct
communication when possible.
info@skyfyn.org
Münchner Straße 5, 82256 Fürstenfeldbruck
BaFin-ID: 10155353